Shipping Policy

Thank you for shopping with [Velvro]. This policy explains how and when your order is processed, shipped, and delivered.

1. Order Processing and Dispatch

Once your payment is confirmed, we prepare your order for dispatch. Orders are dispatched within 8–14 days of being placed. Because many of our products are sourced directly from our suppliers, this time allows us to confirm stock, inspect the item, and pack it for shipping.

You will receive an email confirmation when your order is placed, and a second email with tracking details once it has been dispatched.

2. Delivery Time

After dispatch, international orders typically arrive within 8–14 days.

Stage	Estimated time
Order processing and dispatch	8–14 days
International delivery	8–14 days
Total estimated time from order to delivery	14–18 days

These are estimates, not guarantees. Delivery times can be affected by customs clearance, public holidays, weather, carrier delays, and other factors outside our control.

3. Shipping Destinations

We ship to [list countries, or “most countries worldwide”]. If we are unable to ship to your location, we will contact you after you place your order.

4. Shipping Rates

Shipping costs are calculated at checkout based on your location and order size. [Optional: Free shipping is available on orders over $X.]

5. Order Tracking

When your order is dispatched, we will email you a tracking number. Tracking updates may take 2–5 days to appear after dispatch. If you can’t see any movement after that, please contact us.

6. Customs, Duties, and Taxes

International orders may be subject to import duties, taxes, or customs fees, depending on your country’s regulations. These charges are set by your local customs authority and are the customer’s responsibility unless stated otherwise at checkout. We have no control over these charges and cannot predict their amount.

7. Incorrect or Incomplete Addresses

Please check your shipping address carefully before completing your order. We are not responsible for orders delayed, lost, or returned because of an incorrect or incomplete address. If you notice a mistake, contact us as soon as possible. We can only update the address if the order hasn’t been dispatched yet.

8. Delayed, Lost, or Damaged Orders

Delayed orders: If your order hasn’t arrived after 28 days from the order date, please contact us and we will investigate with the carrier.
Lost orders: If the carrier confirms your package is lost, we will arrange a replacement or refund.
Damaged or incorrect items: Contact us within [7] days of delivery with your order number and photos of the item, and we will work with you on a replacement or refund.

9. Split Shipments

If your order contains multiple items, they may be shipped separately and arrive on different dates. You will receive tracking information for each shipment.