Shipping policy

Shipping Policy

At Velvora, we want your shopping experience to be simple and enjoyable. We work with trusted suppliers to deliver your fashion items to your door.

1. Order Processing

Orders are typically processed within 8-14 business days. Processing times may be longer during holidays or busy periods.

2. Shipping Times

Estimated delivery times after your order has been processed:

Canada: 8–14 business days
United States: 8–14 business days
International Orders: 8–14 business days

Delivery times are estimates and may vary depending on your location, supplier, customs clearance, and shipping carrier.

3. Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.

4. Order Tracking

When tracking is available, we will provide tracking information by email once your order has shipped. Please allow a few days for tracking updates to appear.

5. Customs and Import Fees

International orders may be subject to customs duties, taxes, or import fees. Customers are responsible for any applicable charges unless otherwise stated at checkout.

6. Delays

Although we do our best to ensure timely delivery, delays may occur due to weather, customs, carrier issues, or other circumstances beyond our control.

7. Incorrect Shipping Addresses

Please ensure your shipping address is correct before placing your order. Contact us as soon as possible if you notice an error. We cannot guarantee address changes after an order has been processed.